·        Logical data structure designed for ad-hoc querying and integration with provisioning and F&E databases

·        Verification of billing accuracy and network optimization

·       Product cost studies and margin analysis

o   Pricing – anticipated vs. actual cost

o   Billing – margin analysis cost vs. revenue

·        Trouble management

o   Trouble related charges

§  call outs vs. actual trouble resolution

·        Process improvements

o   Provisioning rules

·       Service types

·        Vendor choice hierarchy routing

·       Capacity management

·        Margin analysis

·        Invoice validation